Complaints

We aim to deal with every client fairly, clearly and professionally. If something has gone wrong, please tell us so we can investigate it.

How to complain

Email james@propertydealpartners.co.uk with the subject “Complaint”. Include your name, contact details, the property or service concerned, what happened and how you would like the matter resolved.

What happens next

• We will acknowledge the complaint promptly.
• We will review the relevant records and may ask for more information.
• We will provide a written outcome and explain any proposed action.

Formal timescales and details of any independent redress route will be added once PDP’s final legal entity and redress-scheme membership have been confirmed. Your signed terms of business may also contain applicable complaint provisions.